the travel agency software is the main computer tool for most companies in a sector that, as we will analyze in this article, is very complex and full of peculiarities.
The importance of good computerized management
The travel agency sector in Spain stands out for:
- Be a very competitive market niche. Margins are tightening and the added value of operations lies in the minimization of management costs and the absence of errors. A simple error in the application of theVAT, which, as we will explain later, is convoluted, it can mean losing money in a sale.
- travel is a world very technical. In fact, it was one of the first sectors to be computerized.
- Internet has changed everything. Small travel agencies, whether they work in a physical office or exclusively online, must compete online. The Internet has democratized the market, but it also requires a high level of technology to offer a quality service.
- the cloud came to stay. Many agencies still use old software, with desktop programs that only work locally. This has several drawbacks. The first of these is that it requires them to be located in a certain physical space, the travel desk.
This also implies a greater investment and a more complex IT infrastructure (own servers, backup systems, local IT network).
Thanks to the cloud and software like Giav on this basis, our office is the world. The schedule will be the one that best suits our clients and our organization. We also minimize hardware and software requirements. A laptop with an internet connection and a simple browser are all the infrastructure we need.
Travel agencies need special software that runs in the cloud and incorporates AI
Giav it meets all the requirements of a modern software for a travel agency of 2022.
- Each management is procedurewhich greatly facilitates the traceability and preservation of Data Yes documents involved in a travel contract.
- the run in the cloud it allows the collaboration of dispersed teams and is perfect for telecommuting. It also greatly simplifies the IT infrastructure. The data is safe on external servers. We don’t have to invest in an expensive network or worry about backups. It is possible to work on a PC in the office and find yourself on a mobile device elsewhere.
- Adapted to complex Spanish tax regulations of the sector, where they coexist three different diets: general VAT, special VAT and the Fourth Additional Provision. It is essential to have software prepared for this reality.
GIAV simplifies the VAT claim process. The agent does not need to be a tax specialist since this software automates the appropriate VAT pass-through process in every situation.
- GIAV maximize the potential of artificial intelligencehe (AI). This sector is ideal for intensive data processing (BIG DATA). The accumulation of information and computer routines serves to create a work environment in which many agent decisions and processes are made automatically. The possibility of human error is reduced and routine work time is freed up. For example, the billing and booking process is greatly simplified.
- the the time saved will be devoted to tasks with higher added valuesuch as improving the customer experience.
- Security and agility are the principles that must be followed by any software applied to this sector, where there are thousands of procedures and procedures.
- the GIAV menus are intuitive, with visible tabs adapted to each of the user profiles. The program adapts to the agent and not the other way around.
- the run in browser is much more friendly. We are used to mobile environments and work with tabs. The learning curve is noticeably reduced in these environments. the user experience (UX) it is very good.
- GIAV has a touch interface and highly sensitivewhich improves usability on mobile devices.
- Quick access to the latest transactionswhich results in a simplification of the work.
- the information offered very graphical and intuitivewith custom sales and profitability reports to directly monitor business progress.
- Simple integration of legal regulations on Data protection. The GDPR is very rigorous in this area, and can greatly complicate its processing if you do not have specific tools. With GIAV respect for the law is easy and safe.
GIAV is also an excellent CRM
Giav is a all in one tool: complete management of reservations and contracts; billing; connection with wholesalers and agile relations with customers. For the latter, the programs RCMP. With GIAV you do not need to have another program, since in the same application we find a very powerful and special one for this sector.
GIAV makes it easy to send SMS, emailshold conversations about WhatsApp with customers. Also track your sales history and collect satisfaction level with our service. The function of remote digital signaturewhich gives us the certainty of the contracted product and the acceptance of the conditions by the customer.
It also has a cash manager (with pending collection and payment alerts) and a income and expense controlideal for keeping simple and up-to-date cost accounting.
Although we leave it for the end, it is not the least important. GIAV is great for its the price. It’s cheap and transparent: only one monthly payment per user (from 9 euros per license). There is no stay. We also don’t have to pay for licenses we don’t use. Just hire those you need. The price is adapted to the typical seasonality of these companies. There is no idle resource cost as there is with other programs. Giav is powerful, secure and easy to use.