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These days, it’s very common to find yourself using an app or software on your phone for most day-to-day tasks, like adjusting the temperature in your home or even turning on the lights. But that convenience can, in fact, be a hindrance – and in the context of serving an end customer – takes on a slightly different priority.
Service delivery is complex and fluid
Inflexible software can pose a threat to even the best-laid plans of service providers. Service businesses are often complex in nature and, through acquisitions or organizations working alongside original equipment manufacturers (OEMs), distributors, aftermarket manufacturers or casual employees , they are often threatened by crop mismatches. On top of that, the service delivery itself does not fit into a neat box; instead, it covers many industries that provide home or mobile services to end customers.
The purpose of service software is to improve the service process, helping to carry out the action, without interrupting it in any way. But this level of complexity means that many service providers struggle to coordinate their teams to use the technologies at their disposal.
For example, if an HVAC supplier can only establish technician work schedules based on availability loads three weeks in advance and cannot update them the same day, it cannot effectively use his time. Changes due to illness, sudden high priority outage, or any other day-to-day issues may occur. If the software can’t be adapted, then it’s worse than pen and paper. It is an obstacle.
Master containerization to reduce complexity
This is why service providers need to look into containerized applications. Gartner has predicted that by 2023, 70% of global organizations will be running more than two containerized applications, up from just 20% in 2019. The concept of containerization, in its simplest terms, is that software is packaged, with all ancillary processes, allowing it to be deployed at the discretion of the end user.
With containerization, service organizations can begin to introduce huge levels of flexibility further down the value chain, whether it’s reverse or last mile logistics, virtual reality (VR) or augmented reality. (AR). The options are vast.
Up in the Cloud or Down in the Field: Deployment Flexibility at the Heart of Containerization
Cloud-based solutions and containerization are intrinsically linked. A cloud-focused software product allows service organizations to completely offload the IT burden of managing maintenance, upgrades, licenses, and operations.
But a containerized product, which lives natively in the cloud, can be just as easily packaged and deployed on a home server with the same internal structure, APIs, and effect. If your infrastructure requires it, cloud solutions can meet those needs, without dictating the terms of interaction with the product.
According to the user, even service software deployment requires flexibility. Some service companies simply require, perhaps for regulatory reasons, that their solutions be managed on-premises. Others have their own managed cloud space that they want to use.
Others are able to move to the cloud. None of these (or any other adoption permutations) are wrong, and software that supports this flexibility will be key.
Containerization opens the door to increased agility and new technologies – enter Kubernetes
Once a service organization has a containerized software architecture deployed in a way that works for their business, they can begin to introduce huge levels of flexibility further down the value chain. This can be the introduction of a new business model, such as reverse logistics, or new technical technologies, such as augmented reality and virtual reality, and expert-to-expert collaboration or expert to customer.
Kubernetes is the open source technology that facilitates containerization. It is a “must have” for cloud computing because it makes systems easier to configure, increases reliability, enables faster software deployment, and improves the efficient use of compute resources. According to a VMware study, 95% of participants realized benefits of Kubernetes, including 56% who said they saw an improvement in resource utilization.
Kubernetes-enabled software can accelerate the pace for service companies to bring new features and capabilities to market and into the hands of customers. In turn, companies themselves can adapt quickly to changes in the market and regulatory environment, and even turn this agility into a competitive advantage that, from a service point of view, only benefits the user. final.
Peak demand or lull in business, your services will always be there
The benefits of containerization are clear: it is a multi-functional, multi-benefit software approach that will only improve service delivery. Kubernetes and containers are designed to be highly scalable and can even be configured to scale services in real time. As traffic to these servers increases or decreases, it provides peace of mind that your services will always be readily available to employees and customers, not limited to increased demand driven by market forces.
Raymond Jones is SVP of Cloud Operations at IFS.
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